Frequently Asked Question

As part of our efforts to consistently upgrade and enhance our services, we are excited to announce that Maple Tree Farms will now be part of the Happy Harvest Farms network and will be operating under the umbrella of Happy Harvest Farms. This revamped website will ensure a seamless buying experience.

The order window will close at 11.59 PM every day for the next day delivery

While previously we would deliver within scheduled delivery slots, at the moment we have only one slot for deliveries – between 6.30 am and 2pm. As we grow and expand, we will look at expanding our delivery slot options.

If your old login credentials are not working, we apologise for the inconvenience. Please sign up as a new customer and register.

Once you have signed in with your existing registered mail id or mobile number, please click on Dashboard > My Order > My Wallet to check your wallet balance.

If the current order value is less than the wallet amount, then you do not need to make any additional payment. The order value will be debited from your wallet & any remaining amount will remain in your wallet balance, which you can use the next time you place an order. If the order value is more than the wallet balance, then all the balance will be used for that order. The remaining amount will need to be paid via our payment gateway (Razorpay).

The negative balance cannot be cleared directly. You will need to place a new order & then make the payment accounting for both the negative balance & order value. (Example: Negative balance Rs.495, New Order Value: Rs.1005, so total payable is Rs.1500)

No, we do not. All our orders have to be prepaid orders and the payment can be done online through the website.

Please reach out to Customer Support on +91 9790948235 and they will be happy to help you resolve the matter.

This is because we have migrated our website from Mapletree Farms to the Happy Harvest Farms website. We apologise for any inconvenience caused. Please reach out to Customer Support on +91 9790948235 and they will be happy to help you resolve the matter.

No, we do not offer this feature on the Happy Harvest Farms website. The order will only be considered for delivery once the payment and check out is completed.

Modification is not allowed once your order is confirmed & paid for. Please contact Customer Support on +91 9790948235 and they will be happy to help you resolve the matter.

In case you wish to return any product at the time of the delivery, you can return the same with our delivery person. In case you wish to return a product post delivery, please reach out to Customer Support on +91 9790948235 and they will be happy to help you resolve the matter.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us on [email protected].

You can write to us at the following mail-id [email protected] and call us on +91 9790948235.

-Please feel free to write us for the following mail-id, [email protected]

The difference between conventional and organic produce stems from the difference in farming methods. Organic farming: In organic farming, agricultural products are grown and processed chemical-free, focussing on natural methods as much as possible. Only manure and compost are used for fertilisation; crops are rotated, and insects, birds and traps are harnessed to battle pests. There is no use of pesticides, additives, GMOs, growth regulators and livestock feeds. Animals are fed on organic feed. Every country has its own regulations but the underlying principle of organic farming is to grow produce that does not involve the use of chemicals or genetically modified crops. Conventional farming: Conventional farming involves the use of chemical fertilizers to promote plant growth. Pesticides, and chemical herbicides, are used; animals are fed antibiotics and growth hormones; medications are used to ensure their growth and well-being. While these steps may be more cost-effective, they can, in the long-term possibly be harmful to the environment and for human consumption as well.

One of the biggest advantages of choosing organic produce is that you can reduce your exposure to harmful pesticides. Some studies have also suggested that organic produce may contain higher levels of vitamins and antioxidants as compared to conventionally grown produce. As organic farming involves sustainable methods, helps in soil fertility and promoting biodiversity, it positively impacts the environment as well.

Clean eating is all about creating and sustaining a habit that involves choosing foods that are minimally processed, ethically raised and sourced, and provide wholesome nutrition. Such foods are rich in naturally occurring nutrients and are free of chemicals, pollutants and harmful additives. Foods that are free of colouring, artificial preservatives, ripening agents, synthetic pesticides, fungicides, fumigants, drug residues, irradiation and growth hormones. The basic tenets of clean eating include: - A diet that involves more plant-based foods - No processed/refined food - Foods should be as close to their natural state as possible - A lifestyle change that involves making conscious, mindful decisions that focus on sustainability and minimal harm to the environment

Yes, you can track your order online. You will be informed in case of any delay on WhatsApp/SMS/Email depending on what you have chosen as your preferred method of communication.

They are weighed and packed at the warehouse itself. There might be a slight increase/decrease in the weight of the product.

We have our own in-house delivery service.

We ship from our centralised warehouse in Bangalore.

Unfortunately this is not possible.

We are sorry about that. We are working towards enhancing our scope of delivery. Please contact our Customer Care on [email protected] or on +91-97909-48235 for more information.

You can write to us at the following mailid. for any queries/complaints or feedback. [email protected] and call us on +919790948235. You can also raise a support ticket on on the website by navigating to "Support tickets" located in the footer of the Home page or through My Profile --> Support ticket.

As part of our efforts to consistently upgrade and enhance our services, we are excited to announce that Maple Tree Farms will now be part of the Happy Harvest Farms network and will be operating under the umbrella of Happy Harvest Farms. This is part of our efforts to continue to expand our organic farm network and bring more farmers under the ambit of organic farming, share best practices and develop robust training programs. And as we grow, you will be able to enjoy access to a wider range of freshly harvested fruits, vegetables and greens. A revamped website will ensure a seamless buying experience. And to ensure your order – which is freshly harvested just for you - reaches you 100% fresh, it will now be delivered the very next day. So, while our name, logo and the colours you associate with our packaging will change, you can be sure that one thing won't change - our unwavering commitment to remain your No. 1 choice for organic fruits and vegetables, and staples free of harmful chemicals.

We now offer next-day delivery. If you have placed your order before 11.59 pm the previous day, you will receive your order the following day between 6:30 AM and 2:00 PM.

Your existing login email or mobile number will continue to work if you have ordered with us within the last 90 days. All you will need to do is reset your password.

Click on ‘forgot password’ & follow the steps as per the requested information on the website.

You can use the balance against your next order purchase.

Please reach out to Customer Support on +91 9790948235 and they will be happy to help you resolve the matter.

Yes, Our Payment Gateway is Razor Pay – they offer UPI, Net Banking, Credit/Debit Card, PhonePe and Google Pay services.

Currently, the OTP will only be sent to the existing registered mobile number only. You can register as a new user with the new mobile number or reach out to Customer Support on +91 9790948235 and they will be happy to help you resolve the matter.

You will be able to see all your transactions for the past 90 days in the ‘my order’ section.

No! Everything else remains the same when it comes to our organic fruits and vegetables and all the products you have been used to ordering from our site – and their unmatched quality and the service we offer. The goal behind Mapletree Farms becoming part of the Happy Harvest Farms network is to expand our farmer network and give you access to more products and services.

Next-day delivery, No scheduled community deliveries, deliveries are based on your pin codes, Hassle-free customer support , Track your orders online till it reaches your doorsteps, Easy return policy, Easy shopping experience, Access to a wider range of products and services

Please contact Customer Support on +91 9790948235 and they will be happy to help you resolve the matter.

Please reach out to Customer Support on +91 9790948235 and they will be happy to help you resolve the matter.

Yes, our lead farmer is still Mr G Natesh.

Please raise a support ticket on ‘my orders’ on the website, and our representative will reach out to you for the same.

-You can contact Customer Care or raise a ticket Contact: [email protected] PH: +919790948235

This may not always hold true; in some cases, organic produce is on par or even more affordable than the conventional counterpart. It is important to remember: - Organic farms tend to be smaller than those producing conventionally grown crops, so economies of scale do not necessarily apply - Organic produce requires more time to grow and is more labour intensive - Post-harvest processing and handling of organic food requires considerable investment in order to ensure no cross contamination As awareness around how opting for organic is beneficial for the consumer, farmer and the environment continues to increase, demand will also subsequently increase, further bringing down overall prices.

Organic plants and vegetables benefit greatly from the healthy soil they are grown in. Switch to organic – you will not be disappointed!

One of the biggest concerns that people have when buying organic food is over the authenticity of the product. The certification or labelling on the product will help you identify whether it is organic or non-organic. An internationally recognised body issues these certifications. - In India, the Food Safety and Standards Authority of India (FSSAI) is mandated to regulate manufacture, distribute, sell or import “organic foods” as per the provisions laid under Section 22 of the Food Safety Standards Act, 2006. In India, organic foods are regulated by Food Safety and Standards (Organic Foods) Regulations, 2017. - The Jaivik Bharat logo for Organic Food clearly identifies and distinguishes organic products from non-organic ones. Below the logo is the tagline, “Jaivik Bharat", which signifies Organic Food from India. - As a consumer, you will need to look for the Jaivik Bharat logo and the FSSAI Logo License number.

We pack our fruits and veggies in brown paper bags.

You can inform your neighbour about the same and the order will be delivered to them. Alternatively, it can be left with your building security guard, provided this is a prepaid order.

You can check on our website or the app by entering your pin code to see if we are delivering in your area

You will be informed via SMS/WhatsApp/Email – depending on your notification preference which you can choose on the website/app.

No, you cannot pick up online orders from the store. Our delivery personnel will deliver the orders directly to your doorstep!

No, currently we do not, but watch this space for further developments!

Please write to [email protected] for refunds. Mention tag #refund, the item name and the grammage you need a refund for. Please send a picture of the item separately from the message. Once the request is received, we will send you an email to notify you that we have received your request. We will also notify you about the status of your refund. Once the refund is approved, it will be processed, and a credit will automatically be applied to your wallet account. If you haven’t received a refund within 15 days of your returning the item, please contact us on WhatsApp at +91 9790948235 with the tag #complaint and complaint description.